Effective date: 6 July 2026
At Book4Ad, customer satisfaction is our priority. B2C Advertisers has been serving advertisers for over 19 years, and we are committed to resolving customer concerns promptly, fairly, and professionally.
1. How to Raise a Complaint
Customers may contact us through any of the following:
Email: [email protected]
Phone: +91 90301 19494
Business Hours: Monday to Saturday, 9:00 AM – 9:00 PM IST
Please include the following information while submitting a complaint:
- Booking ID
- Customer Name
- Registered Mobile Number
- Email Address
- Description of the Issue
- Supporting Documents or Screenshots (if applicable)
2. Response Timeline
Book4Ad aims to:
- Acknowledge complaints within 48 business hours.
- Resolve most complaints within 7 to 15 business days.
Certain cases may require additional time if they involve newspaper publishers, payment gateways, banks, or third-party service providers.
3. Complaints Covered
We accept complaints relating to:
- Advertisement booking
- Payment issues
- Refund requests
- Booking confirmation
- Publication delays
- Incorrect advertisement processing
- Customer service experience
4. Complaints Not Covered
Book4Ad cannot entertain complaints relating to:
- Newspaper editorial decisions.
- Rejection of advertisements by publishers.
- Customer-approved content after submission.
- Events beyond our reasonable control.
5. Escalation
If a customer is not satisfied with the initial resolution, the matter may be escalated to the management team for further review.
6. Governing Law
This policy shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts at Hyderabad, Telangana.
Book4Ad reserves the right to amend this policy without prior notice.